At McGRAW, we pride ourselves on our extensive list of business connections worldwide. We work to get you the employees, leads, and services that are the perfect fit for your business vision. Our experienced call center outsourcing company has a deep understanding of what makes any business successful, but also has a passion for creating custom plans for marketing in your specific industry. We value you and your company as a unique project and strive to reflect your individual business goals and values in our work.
With our resources in your corner, there’s no limit to how much growth you can see. Not only will your business have access to excellent outsourced customer service resources and outbound marketing, but you will also have the experienced team at McGRAW with you every step of the way. Our years of experience in BPO outsourcing may speak for themselves, but we aim to impress you with every single service we provide, insourced or outsourced.
Additionally, our call center outsourcing company also specializes in marketing through several different avenues at once to get you the greatest results possible. While BPO outsourcing services alone are fantastic, we also offer many different supplemental services to make your marketing campaign even more strong and impressionable. We understand that there is no “one size fits all” approach to outsourcing, and work with all of our clients individually to decide which of our top-notch services would serve their goals best.
Lead Generation
It’s obvious that lead generation is a key component of growing any business venture. The hard part comes when you are tasked with compiling these leads alone. At McGRAW, we have access to an extensive database of connections for your business to explore, as well as a vast arsenal of tools to bring your target audience right to your door.
The best part is that our outsourced call center company will be with you every step of the way so that you can keep doing what you do best: managing your business!
Prospecting
The first step to selling a product or service is to locate your prospective clients or customers. Whether near or far, there are plenty of future customers out there just waiting to be marketed to. Between the many resources and tools that McGRAW has to offer, you can count on quickly finding new prospects globally and locally.
Appointment Setting
If you are a consultation-based business, it can seem even harder to find solid leads that are willing to give you their time. You may think that you need to resort to marking and remarking your calendar endlessly to get new clients, but fear not! At McGRAW, we understand that your time is extremely valuable.
Our comprehensive inbound outsourced call center services include planning and scheduling appointments with all of your incoming leads, paying close attention to when you are free. Not only can we bring you new leads, but we can also fit them into your schedule too!
Customer Service
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Customer service is one of the most important elements of a growing business. We all have been subject to awful customer service at some point, and at McGRAW we believe that quick, helpful customer service is key to achieving your goals. We are an experienced customer service nearshore outsourcing company that has the expertise to meet your client relations needs. Let the McGRAW team match your business with experienced outsourced customer support representatives to ensure every customer gets the attention they deserve
Retention
Many businesses focus only on getting new customers instead of keeping the old ones, which is a fundamental mistake and oversight. Customer retention is key to seeing continued growth in your business, and we have just the tools and expertise to help you master it. Keep your customers coming back with smooth call transfers, easy appointment scheduling, and extremely friendly customer service agents.
